Which resolution is recommended? (HD, FHD or higher?)

A pixel is the smallest square dot on the monitor screen which emits a specific color. 


A resolution is the total number of pixels that can be displayed on a screen.


The number of pixels is relevant to the image or video clarity. More pixels in an image forms a much sharper image. 

If your image has more pixels it would be easy for you to see the details of an image even if you zoom in a lot.


For example, a Full-HD (or FHD) resolution is 1920 x 1080 pixels which in abbreviation is '1080p'.




Bigger is always better in terms of visual clarity. However, there are downsides as well. For example,


1. Higher resolution would require more power consumption resulting in less parking mode recording time.

2. Higher resolution would mean that it may be likely to be more expensive due to higher costs on hardware and software.

3. Higher resolution also requires a bigger storage to store and save the footage.

4. More power consumption also means more heat which could lead to a shorter lifespan.

5. Overall, you may end up paying more than what you initially were planning to.



'HD' (High Definition) is the most commonly used resolution in automotive manufacturiing.


For example, a Tesla with a SENTRY dash cam features a 720p (HD) image sensor.


Dash cams can run for 365 days if used with parking mode. That will require a more durable and reliable hardware (which is HD). 

If you are keen on catching video footage to its finest detail, a Quad-HD or a Ultra-HD dash cam would be needed.


A Full-HD (1080p) would be the best choice in terms of money for value, quality and reliability. 


Unlike action cams (e.g. GoPro), dash cams are built to withstand harsh conditions for 365 days and 24 hours of non-stop recording.


A dash cam is built to purpose which is generally to record an event or an incident that may be used as an evidence.


Checklist before Submitting a Warranty Request

A warranty replacement does not cover device malfunction due to


• Normal wear and tear, misuse, lack of maintenance

• Accidents, modification, alteration or repairs by an unauthorized person or entity.


Important steps before submitting a Warranty Request:

1. Check the micro SD card by performing a format either on the dashcam or on your PC

2. Try replacing the micro SD card with a new one and see if symptoms persist

3. Make sure that you hold a copy of your 'Purchase Receipt' and have registered the product online


Once you have performed steps 1-to-3, please then proceed by contacting your reseller. Your authorised reseller,


• Does not accept responsibility for boxes, cartons or other parts damaged in transit.

• Will only accept a warranty replacement of the dash cam if the dash cam is returned with the original micro SD card inserted.


What is the latest firmware version? and how can I upgrade it?

[Latest available Firmware version as of Dec. 2020]


  • VG-703S: FW version 1.0.1
  • VG-803S: FW version 1.0.2
  • VG-903S: FW version 1.0.2
  • VG-Q100S: FW version 0.5.4



[How to check my firmware version]


Please refer to the 'System Settings - Firmware version' page in the User Manual. 



[How to upgrade the firmware]


① First, check the firmware version of your device in the 'Systems Setting' menu.
② Then, check the latest available firmware version on the website's 'Download' page.
③ If the latest available version supersedes the number of your device, you can upgrade it.
④ Click on 'Firmware' and the upgrade ROM file will be downloaded onto your PC.
⑤ Remove your micro SD card from the device and perform a quick format on your PC
⑥ Finally, Copy+Paste the upgrade ROM file onto the micro SD card.
⑦ Once inserted into the VUGERA, the system will automatically perform the upgrade.

How can I get the best ADAS performance?

For best ADAS performance, we recommend that you set your camera angle as described in the picture below.


(Depending on your vehicle type (Sedan, SUV or Pick-up), default settings may not be appropriate as vehicle designs and setup may be different) 



With a GPS connected, you can set the device to activate ADAS features on preferred speed settings. Drive safe with VUGERA!

How long is the warranty period for VUGERA dashcams and VUGERA micro SD cards?

VUGERA dashcams and VUGERA micro SD cards offer a peace of mind product warranty up to 2 years*.


*VUGERA warrants that the product will be free from defects in materials or workmanship under normal use for one (1) year starting from original date of purchase (for Extended Warranty of total of two (2) years provided that you have registered the product online ( and submitted proof of purchase within 90 days from purchase) as a condition of receiving warranty service. The obligations of VUGERA and the right of the purchaser under this warranty is limited to repair or replacement at the option of VUGERA’s authorized dealer. The purchaser must provide notice of any defect within one (1) year (or two (2) years, if registered for an Extended Warranty) from the date of purchase and the defective product must be returned to the store where it was originally purchased (VUGERA authorized dealer), at your expense. For more information, please read the Product Warranty leaflet provided in the product box.

Which other micro SD card brands does VUGERA recommend?

If you are searching for the right micro SD card, then the SAMSUNG PRO Endurance series is the recommended choice. 


Dashcams require constant recording in harsh and extreme heat conditions unlike other devices. SAMSUNG's PRO Endurance series is the reliable choice for crucial moments and write intensive VUGERA dashcams. They are trustworthy cards providing long lasting performance with a limited warranty up to 5 years.


Generic micro SD cards are likely to have issues over time. This is why generic speed-focused cards state that their limited warranty does NOT extend to dashcam devices.



Caution: Sandisk HIGH ENDURANCE micro SD cards have only 1/5 lasting reliability and durability compared to Samsung's PRO Endurance micro SD cards. If you are considering a Sandisk, the MAX ENDURANCE is the right choice.



What are the speed classes and writing speeds of VUGERA micro SD cards?

While VUGERA offers 32GB capacity micro SD cards as standard on all product ranges, some are equipped with a 64GB capacity micro SD card. 


The speed classes and write speeds are as follows:



A minimum sequential write speed class of 10 (UHS speed class 1, Video speed class 10) is sufficient enough to record a Full-HD dashcam device. Having a faster micro SD card won't improve the performance. For improved reliability and long lasting confidence, VUGERA micro SD cards use Samsung's latest V-NAND technology tested and proven specifically for dashcams.



What is the meaning of VUGERA?

Vu [vyoo] is view for sight and vision. Gera [g-AIR-uh] is a city of Thuringia in Germany renown for a long history of artisans and craftsmen. Gera is also an Icelandic word for ‘to do’ and ‘make’. Together, VUGERA stands for our commitment to produce quality products for improved driver convenience and safety.


What are the recording times for VUGERA dash cams?

The table below shows the available recording times corresponding to the number of channels and memory settings set as either default, priority on driving or parking for VUGERA dash cams.



Can I use a micro SD card other than VUGERA?

Although we do not recommend generic micro SD cards, some high endurance micro SD cards may be suitable for high-temperature dashcam recording. We recommend that you use VUGERA’s micro SD cards as they have been tested for high endurance and all-round performance.


IMPORTANT: Over time generic micro SD cards may cause the system to reboot randomly. We recommend VUGERA micro SD cards or high endurance micro SD cards developed for constant dashcam use.


Our micro SD cards offer the same level of quality and performance as in Mercedes-Benz Starview S and Lexus (Toyota) dashcams manufactured by VUGERA.



My VUGERA keeps rebooting by itself. What should I do?

First, please check whether the micro SD card has been properly inserted into the device. Once inserted, perform a micro SD format by selecting 'SD Card Format' in the 'Memory Setting menu'. A new firmware version may be available on the download page of this website. Simply copy and paste the new firmware onto the micro SD card and then restart the device. The LCD screen will display the firmware update information. If the problem persists, replace the micro SD card with a new one or contact your reseller or your nearest VUGERA after-service representative.

IMPORTANT: Over time generic micro SD cards may cause the system to reboot randomly. We recommend VUGERA micro SD cards or high endurance micro SD cards developed for constant dashcam use.

Although an SD card is inserted, the system is asking me to insert the SD card. What should I do?
First, try formatting the micro SD card. If the problem persists, it may be very likely that your micro SD card is no longer usable. We recommend replacing the micro SD card with a new one. Once inserted, please format the micro SD card (the system may detect a need for a format and indicate as such). If you require further assistance, please kindly contact your authorized reseller or your nearest VUGERA after-service representative.

IMPORTANT: Over time generic micro SD cards may cause the system to reboot randomly. We recommend VUGERA micro SD cards or high endurance micro SD cards developed for constant dashcam use.
How do I replay the recorded footage? Which video player programs do we recommend?

Simply select ‘Check Video’ on the main menu and pick a file from the playlist. By removing the micro SD card from your VUGERA, you can use the official viewer program available on the download page of this website. (VUGERA Viewer is available for Microsoft Windows only)


Third-party programs exist which can be used to replay the recorded footage. Depending on your OS (Operating System),


For Windows, we recommend using GOM Player

For MacOS, we recommend using IINA Player


We do not recommend mobile video player APPs as they tend to be unstable in playback performance.  

Is a VUGERA cradle better than a low-cost suction mount?

There is a high safety risk in the event that a suction mount comes off the windshield hitting an occupant during a vehicle crash. This could lead to severe injuries that may be fatal. 


The VUGERA cradle is designed to withstand extreme high-temperature while offering a clean look. The transparent Very High Bond (VHB) 3M adhesive applied on the cradle mount ensures minimal vibration and stays secured on the windshield even in a violent impact, further ensuring occupant safety and continuous recording to capture the most crucial evidence.


We work with automotive manufacturers to ensure that our devices are not only quality assured but precision driven in mind of driver and occupant safety as well.

Can I format the micro SD card on my VUGERA?
Yes, you can perform a quick format of your micro SD card by selecting ‘SD Card Format’ in the ‘Memory Setting’ menu.

Notice: Although VUGERA dashcams are Format Free devices, you may manually format your micro SD card if needed. Please be aware that all files saved on the micro SD card will be permanently deleted.
My VUGERA is switched OFF. How do I switch it ON?

First, check whether the green LED is ON. If it is OFF, check whether the power cables are connected properly. If you are using the cigar jack power cable, check whether it is firmly plugged into the slot and have electrical contact. If you have hardwired the device, conduct a thorough inspection of the cables and fuse connections. A cable may have been improperly installed, resulting in a disconnection.


To switch on the device, push the red power button for 3 seconds. The VUGERA logo will appear on the LCD screen. To switch OFF, push the power button for 3 seconds. The system will then manually shut down. You may have set the LCD screen to enter into power saving mode. Simply tap on the LCD screen and the menu will be displayed.



Where can I find the serial number of my VUGERA?

The serial number is located on the right hand side of the main dashcam unit.